If you feel the game is behaving unexpectedly, documenting the problem with screenshots or a short video is a surefire way to a more quick and efficient resolution!
Below are instructions based on various operating systems you may play the game on.
There is an incredibly wide selection of devices out there on the market, so if you’re having trouble with any of the instructions below, please either refer to your device's user manual or reach out to us and we would be more than happy to help!
Android Devices
Taking a screenshot of your screen can be a bit tricky on an Android phone or tablet, as it depends on the manufacturer of your device.
If none of the following methods below work, please refer to your device’s user manual.
Universal Method (Most Devices)
- Press the POWER button at the same time as the VOLUME DOWN button.
Samsung Galaxy Devices
- Turn your hand to where your pinky finger and the side of your palm are down and your thumb is up. Touch the left side of your screen with the pinky and side of your hand.
- Swipe your hand quickly to the right in a straight line.
- If it doesn’t work, try a couple more times or check your device’s SETTINGS – MOTION AND GESTURE, to ensure that this functionality is turned on.
For full detailed guide from Samsung, please see their "Take a Screenshot" help article.
Android 9.0 (or higher) operating system
- Hold down the POWER button and select “Screenshot” when the option appears on your screen.
- Be careful not to hit Restart or Power Off buttons if they appear.
Google Assistant (voice command)
- Only available for devices compatible and configured with the Google Assistant app.
- Say “Hey Google—take a screenshot” or “Okay Google—take a screenshot”.
- Follow the rest of Google Assistant's prompts.
Record a video of your screen
Some Android devices may have the ability to record your phone's screen. For further instructions on how to locate this feature, please see Google's guide on how to record your screen.
If you do not have access to this feature or are unsure on how it works, you can always use a secondary smartphone, like a friend or family member's to record the behavior on your device.
Apple Devices
iPad, iPhone, iPod
- Press the HOME and POWER buttons at the same time.
- Tap Done and select Save.
For full detailed guide from Apple, please see their "Take a Screenshot" help article.
Record a video of your screen
Apple devices with iOS14 or higher typically come with a default screen recording application. For more instructions, please see Apple's guide on how to record your screen.
If you do not have access to this feature or are unsure on how it works, you can always use a secondary smartphone, like a friend or family member's to record the behavior on your device.